All orders placed before 2.30pm on a working day (excluding Bank Holidays) will ship the same day.
Deliveries to UK addresses should arrive within 2-4 days.
Overseas Orders (including Rep. Of Ireland) should arrive within 8-10 working days.
The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process.
Our delivery charges for products ordered from the website are as follows;
| Order Value | UK | Europe* | Overseas* |
|---|---|---|---|
| £0.00 - £15.00 | £1.95 | £4.00 | £6.00 |
| £15.01 - £25.00 | £2.50 | £4.00 | £6.00 |
| £25.01 - £50.00 | £3.00 | £5.50 | £6.00 |
| £50.01 or over | £3.00 | £9.00 | £25.00 |
*European and overseas customers will be responsible for paying customs and/or import duty
Duties and taxes may be payable in some countries, these are the responsibility of the recipient. Refunds cannot be given for unclaimed diaries.
If you have any queries regarding your delivery or non-delivery, you can e-mail us at lettsoflondon@letts.co.uk or phone us on 0131 654 7672 quoting internet order query.
Our lines are open Monday to Friday from 9am to 5pm except during Bank holidays and Public holidays.
Returns of any goods purchased are subject to the Letts returns policy as set out in the returns section below.
At Lettsoflondon.co.uk we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.
Our refund policy means that if you are unhappy with the item you have purchased from Lettsoflondon.co.uk just return it to us in its original condition with your Order Reference Number within 28 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights.
Returns address for UK, N. Ireland, Isle of Man and Channel Islands only:
Business Diaries
Charles Letts
Thornybank
Dalkeith, Midlothian
EH22 2YN
We recommend that you obtain proof of purchase.